英语翻译1.负责海运科的日常管理工作,向经理汇报.2.制定规范客户服务作业流程,监督客户服务制度的执行;负责本部门下属的绩效考评; 3.负责对本部门客服人员进行培训,全面提高客户
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![英语翻译1.负责海运科的日常管理工作,向经理汇报.2.制定规范客户服务作业流程,监督客户服务制度的执行;负责本部门下属的绩效考评; 3.负责对本部门客服人员进行培训,全面提高客户](/uploads/image/z/123762-66-2.jpg?t=%E8%8B%B1%E8%AF%AD%E7%BF%BB%E8%AF%911.%E8%B4%9F%E8%B4%A3%E6%B5%B7%E8%BF%90%E7%A7%91%E7%9A%84%E6%97%A5%E5%B8%B8%E7%AE%A1%E7%90%86%E5%B7%A5%E4%BD%9C%2C%E5%90%91%E7%BB%8F%E7%90%86%E6%B1%87%E6%8A%A5.2%EF%BC%8E%E5%88%B6%E5%AE%9A%E8%A7%84%E8%8C%83%E5%AE%A2%E6%88%B7%E6%9C%8D%E5%8A%A1%E4%BD%9C%E4%B8%9A%E6%B5%81%E7%A8%8B%2C%E7%9B%91%E7%9D%A3%E5%AE%A2%E6%88%B7%E6%9C%8D%E5%8A%A1%E5%88%B6%E5%BA%A6%E7%9A%84%E6%89%A7%E8%A1%8C%EF%BC%9B%E8%B4%9F%E8%B4%A3%E6%9C%AC%E9%83%A8%E9%97%A8%E4%B8%8B%E5%B1%9E%E7%9A%84%E7%BB%A9%E6%95%88%E8%80%83%E8%AF%84%EF%BC%9B+3%EF%BC%8E%E8%B4%9F%E8%B4%A3%E5%AF%B9%E6%9C%AC%E9%83%A8%E9%97%A8%E5%AE%A2%E6%9C%8D%E4%BA%BA%E5%91%98%E8%BF%9B%E8%A1%8C%E5%9F%B9%E8%AE%AD%2C%E5%85%A8%E9%9D%A2%E6%8F%90%E9%AB%98%E5%AE%A2%E6%88%B7)
英语翻译1.负责海运科的日常管理工作,向经理汇报.2.制定规范客户服务作业流程,监督客户服务制度的执行;负责本部门下属的绩效考评; 3.负责对本部门客服人员进行培训,全面提高客户
英语翻译
1.负责海运科的日常管理工作,向经理汇报.2.制定规范客户服务作业流程,监督客户服务制度的执行;负责本部门下属的绩效考评; 3.负责对本部门客服人员进行培训,全面提高客户服务的效率和水平; 4.与客户进行沟通,及时掌握客户需要,了解客户状态;定期拜访客户,对客户信息的搜集; 5.定期对客户档案进行分析、整理,提供销售分析数据,展开部门间的协作; 6.维护客户关系,解答客户咨询.7.处理客户投诉,协调内外资源,解决客户需求,并及时上报,反馈.8.为国内外客户和国外同事提供进出口方面的业务咨询与反馈.
英语翻译1.负责海运科的日常管理工作,向经理汇报.2.制定规范客户服务作业流程,监督客户服务制度的执行;负责本部门下属的绩效考评; 3.负责对本部门客服人员进行培训,全面提高客户
1. 负责海运科的日常管理工作,向经理汇报.
I was responsible for the daily operations of Ocean Freight department and reported to the Manager
2.制定规范客户服务作业流程,监督客户服务制度的执行;负责本部门下属的绩效考评;
I prepared a SOP for client service work and oversaw client service performance; I was responsible for evaluating the work performance of my colleagues in my department.
3.负责对本部门客服人员进行培训,全面提高客户服务的效率和水平;
I was responsible for training the client service team to comprehensively enhance its efficiency and work performance.
4.与客户进行沟通,及时掌握客户需要,了解客户状态;定期拜访客户,对客户信息的搜集;
I communicated with clients to understand their needs and visited them regularly to gather client information.
5.定期对客户档案进行分析、整理,提供销售分析数据,展开部门间的协作;
I conducted routine analysis and sorting of client archive. Based on these work, I was able to provide reliable sales analysis data, which helped to enhance inter-department cooperation.
6.维护客户关系,解答客户咨询.
I maintained positive relations with clients. I offered feedback for clients on their enquiries.
7.处理客户投诉,协调内外资源,解决客户需求,并及时上报,反馈.
I handled client complaints, coordinated both internal and external relations to maximize our work in meeting clients needs. Meantime, I was able to provide updates on our work to related parties both inside and outside the company.
8.为国内外客户和国外同事提供进出口方面的业务咨询与反馈.
I provided insights of the import/export business for our colleagues and clients.